COMPLAINTS BOOK

IDENTIFICATION OF THE CLAIMING CONSUMER

First and last name *

Address*

DNI/CE*

Cellphone o phone *

Email*

Detail of the consumer's complaint and request

Claim*

Complain **

Detail *

Order *

I accept the Terms, Conditions and Policies of Use

* Claim: Disagreement related to products or services.
** Complain: Disconformity not related to the products or services; or, discomfort or dissatisfaction with regard to customer service.

IMPORTANT:

1. The formulation of the claim does not prevent going to other ways of dispute resolution or is a prerequisite to file a complaint with the INDECOPI.

2. The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term up to thirty (30) more days, prior communication to the consumer.