COMPLAINTS BOOK

DATE

Name of the natural person or company name of the legal person / RUC of the supplier / Domicile of the establishment where the claim book / Identification code is placed.

IDENTIFICATION OF THE CLAIMING CONSUMER

First and last name *

Address *

DNI/CE *

Cellphone o phone *

E-mail *

DETAIL OF CONSUMER CLAIM AND REQUEST

Claim * Complain **

Detail *

Order *

I accept the Terms, Conditions and Policies of Use.

* Claim: Disagreement related to products or services.
** Complain: Disconformity not related to the products or services; or, discomfort or dissatisfaction with regard to customer service.

IMPORTANT:

1. The formulation of the claim does not prevent going to other ways of dispute resolution or is a prerequisite to file a complaint with the INDECOPI.

2. The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term up to thirty (30) more days, prior communication to the consumer.